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MANAGMENT SALES,TECH,NETWORKING CALL CENTER, AND GENERAL OFFICE, HELPDESK
OBJECTIVE
” To obtain a challenging position in management/General Office that would best utilize my experience in the sales retail computer IT and office skills.
” Environment. This position should have many opportunities for an aggressive, dedicated individual with the problem
” Solving, leadership, and organizational skills needed to advance.
PROFESSIONAL HISTORY
Current Employer
Tiger direct
Business Account Manager
Business to business Sales
Meeting sales goals
Prospecting Client’s
Taking in/outgoing calls in a call center office setting.
Faxing quotes daily to clients.
Merchants Tire and Auto
3-2008/
” -Constant clear and concise communication with employees and management.
” -Analyzing problems and developing solutions within an appropriate time frame.
” -Performing services within the specified
Just Tires
Service Technician
2-2007/3-2008
” Constant clear and concise communication with employees and management.
” -Analyzing problems and developing solutions within an appropriate time frame.
” -Performing services within the specified
CompUSA Inc. Raleigh, NC (December 05 – November 06)
Technical Services Manager
” Opening and closing store responsibilities, including cash management for a
multi-million dollar store
” maintaining Profit & Loss statements for the entire technical services department
” Hiring, scheduling, training, and managing a team of 8-11 associates
” Ordering, sourcing parts, and communicating with multiple vendors
” Communicating and appropriately handling all customer issues, finding solutions to every problem
” Motivating sales, upgrades, and all other technical services in order to maximize
profit and sales
” Providing support for all store staff and equipment
Staples Office Supply Wake Forest/Cary, NC (October 03 -November 05)
Electronics Lead / Key Holder / Manager-in-Training
” Opening and closing store responsibilities, including cash management
” Keeps sales team motivated and assures employees that they are valuable members of the Electronics team
” Responsible for training and coaching associates’ behaviors to ensure maximum sales
” Reports to sales and general manager weekly numbers of planned sales and budget
Accomplishments
” As of May 2005, was the only employee to sell a Mobile Technology Plan
” Acknowledged by several customers for exceptional service to corporate office
” Exceeded corporate projected sales by over 50% during 2004 fiscal year
” Maintained in the top 3 stores in the district for sales of Cable, Ink, Paper and Service plans (CIPS)
Accelerated Language Academy Raleigh, NC (Jan 03 – July 06)
” Network Designer/Administrator and Graphic Design Artist/OFFICE EXPERENCE
” Answered in/outgoing phone calls
” Signed in new clients
” Maintained in/outgoing faxes
” Handled in/outgoing Mail
” Filed all documents in office
” Designed and installed computer network
” Made visits to maintain and upkeep network/servers
” Designed advertisements and brochures to increase involvement in the academy
” OFFICE ENVIRONMENT
Accomplishments
” Handled network troubleshooting for eleven computers
” Customized network to fit customers needs with minimal problems
COMPUTER SKILLS
” Microsoft Windows XP, Win 2K, Win NT, Win 98 SE, Win 95, DOS, Linux
” Microsoft Office 2003 Professional (Word, Excel, PowerPoint, Outlook, Publisher)
” Photoshop 7.0 Illustrator AS400 Symantec Products
” Panda Internet Security McAfee Products Lotus Notes
” Symantec Ghost
” Acronis
” Configure
” Linux/server
EDUCATION
” ECPI Technical College Raleigh A+ Certification (Pending) May-June 2005
” Wilfred Laurier University Kitchner, Ontario September 2001-December 2002